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by Chris Durst June 9, 2025
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Liberty Mutual, the sixth-largest property and casualty insurer in the world, has posted a Remote Associate Agent Customer Service Representative job to their careers page.
The application deadline is June 13, 2025, so move fast if you’re interested!
Following the company’s paid training program, you will become a subject matter expert on their Safeco brand. You would then work supporting their independent agents through offering complete and accurate information while providing a superb experience.
- The start date for this position is August 25th, 2025
- Schedule is Monday – Friday no weekends
- Assigned schedule may be anytime between 8:00 am – 8:00 pm
- The work arrangement for this position is fully remote
Applicants should have an Associates degree in a business-related field or equivalent training required; at least 6 months related work experience required; customer service experience or help desk preferred; excellent oral, written and interpersonal communication skills, and the capacity to multi-task in a structured work environment; the ability to handle confidential and proprietary information; proficiency with computers is mandatory; and knowledge and ability to use Microsoft office.
The posted pay rate is $37,000-$69,000/yr. and Liberty Mutual has a comprehensive benefits package.
Following are excerpts from the Remote Associate Agent Customer Service Representative job posting:
Safeco sells insurance through more than 10,000 independent agents nationally and no two are exactly alike. The Agent Customer Service Representative provides support and ease of doing business for our independent agents through offering complete and accurate information while providing a superb experience. After attending our informative and interactive paid training program, you will become a subject matter expert in educating our agents on our innovative systems and services which allows them to promote quality growth for Safeco.
Our Common Purpose is the guiding principle that exemplifies the way we behave at Liberty Mutual Insurance. It defines how we interact with our customers, agents, and each other to deliver the kind of exceptional customer experience that differentiates us from our competitors.
Responsibilities:
- Delivers expertise by identifying and analyzing agent needs to offer solutions on Safeco products and services and provide education on self-service tools.
- Research policy, coverage and eligibility provisions
- Upholds our client care standards by achieving individual goals on call quality, handle time, adherence, first call resolution, and reliability
- Maintains and tracks accurate data in various computer systems.
Qualifications
- Associates degree in a business-related field or equivalent training required.
- Minimum of 6 months related work experience required; customer service experience or help desk preferred.
- Ability to review, record and organize information from a variety of departments.
- Excellent oral, written and interpersonal communication skills, and the capacity to multi-task in a structured work environment.
- Ability to handle confidential and proprietary information.
- Proficiency with computers is mandatory; Knowledge and ability to use Microsoft office.
- Must have a clear understanding of the organization`s policies, standards and procedures to guide customer interactions.
- Passing Proficiency Assessments is required.
Compensation & Benefits
Typical Starting Salary: $42,000 – $57,000
Minimum Salary: $37,000.00
Maximum Salary: $69,000.00
The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
HOW TO APPLY
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CLICK HERE for full details and to apply for this Remote Associate Agent Customer Service Representative position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!