By admin 
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by Chris Durst July 1, 2025
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Carenet Health, a healthcare services provider, has posted a new Remote Customer Service Representative job to their careers page.
This position starts on 7/10/25 – apply and share quickly!
In this role, you would be managing inbound and outbound interactions via phone. These calls involve patient engagement, appointment coordination, follow-up, and other related tasks. You would also process mail, fax, and other necessary documents; research, identify, and solve problems; and other assigned duties.
Applicants should have at least a high school diploma or GED; excellent communication and written skills; excellent time management and prioritization skills; and strong technical writing and documentation skills with keen attention to detail.
The posted pay rate is $16 per hour and the company offers a benefits package.
Following are excerpts from the Remote Customer Service Representative job posting:
The Customer Service Representative plays a vital role in our team, providing exceptional patient care and support through
telephone and electronic communication. This position encompasses both inbound and outbound interactions, requiring a proactive
approach to patient engagement, appointment coordination, and follow-up. The ideal candidate will possess excellent
communication skills, keen attention to detail, and a strong commitment to assisting others.
Responsibilities
- Answers a high volume of calls and provides exceptional customer service
- Process mail, fax, and other necessary documents
- Researches, identifies and problem solves, verifies eligibility of service and place call backs as required
- Meets and supports established service goals and business objectives by meeting and exceeding performance standards
- Adapts communication style to people representing diverse personal, professional, cultural, and socioeconomic backgrounds
- Ensures customer satisfaction by providing quality service (respectful and considerate care), identifying customer needs and
assisting them with issues/concerns - Troubleshoots and coordinates with team members to resolve customer issues. Transfers calls to appropriate team members
for medication refill requests, lab/diagnostic results, etc. - Understands and analyzes health plan benefits
- Successfully builds and maintains relationships with Team Members, Patients, Clients and third party vendors
- Coordinates and assists with work across multiple work team to ensure high quality and timely solutions
- Other duties as assigned
Qualifications
- High school degree or General Education Degree (GED) required
- Strong technical writing and documentation skills with keen attention to detail
- Knowledge of compliance regulations, industry standards, and legal frameworks
- Ability to analyze complex information and translate it into clear, professional documentation
- Excellent communication and written skills
- Keen eye for attention to detail
- Self-starter who can work independently without constant supervision
- Excellent time management and prioritization skills
- Experience in a physician’s office/medical office preferred
- Experience with registration and/or medical insurance is preferred
- Ability to deal with and solve problems using solid judgment skills
- Automated computer system proficiency
- Reliable attendance and ability to adhere to a published schedule a must
- Must have reliable internet connection (Satellite and 5G connections are not acceptable)
- Able to provide 2 monitors 22 inches each with both HMDI and Display ports
Compensation & Benefits
At Carenet Health, we value the expertise and dedication of our team members, and we are committed to offering an appealing compensation package. The wage for the Customer Service Rep role is $16.00 per hour.
In addition, we offer a comprehensive benefits package that includes health, dental, and vision insurance, a 401(k) plan with company match, paid time off (PTO) and holidays, flexible spending accounts (FSAs), employee wellness programs, and career development opportunities.
HOW TO APPLY
(Friendly reminder, Rat Race Rebellion doesn’t play a role in the applications or hiring processes for jobs we’ve posted to our site. We’re a job board and blog.)
CLICK HERE for full details and to apply for this Remote Customer Service Representative position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!