Remote Customer Support Advocate

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by Chris Durst       July 18, 2025

Taskrabbit, a company that connects people with a “to-do” list with people who can handle their tasks, has posted a Remote Customer Support Advocate job to their careers page.

Apply now and start work after Labor Day! This job starts on 9/8/2025. 

In this role, you would be working directly with users via chat, email or phone. You would assist users by addressing and solving their issues while building trust with the user.

Applicants should have at least 1 year of customer service experience; excellent customer service skills; excellent typing skills with the ability to navigate online tools and systems; excellent written and verbal communication skills; and knowledge of CRM tools is preferred.

The posted pay rate is $17.50 per hour base, plus bonus.

The company also offers a benefits package.

Following are excerpts from the Remote Customer Support Advocate job posting:

The Customer Support Representative is responsible for handling customer queries from our users while driving for a one-touch resolution experience. We aim to live our values in every interaction and are looking for customer support agents who care deeply about our community.

On the Customer Support team, your primary focus and passion will be working directly with our users via chat, email or phone, whilst also allowing time for regular team meetings, 1:1s, and company-wide learning and development opportunities.

Responsibilities:

• Assist users in their entire experience across our dual-side marketplace.
• Efficiently address & solve user issues primarily via live channels while maintaining & exceeding KPIs aimed at customer satisfaction, productivity, and accuracy.
• Build connection and trust with our users, going above and beyond to provide an exceptional experience, with the aim to resolve their queries in an appropriate and timely manner first time.
• Be proactive and work with our users to ensure exceptional service.
• Take initiative to solve issues as they arise using your knowledge and experience to make informed decisions.
• Identify trends and provide constructive feedback to other employees and departments as necessary.
• Anticipate and efficiently respond to new challenges, the unfamiliar, and the urgent.
• Be a champion for our customers by identifying their needs, being their advocate, and ensuring we are continuously improving.
• Perform additional duties within the scope of a Customer Support Representative as required or requested.

Skills/Experience:

• Minimum 1 year of customer service experience, including handling more complex customer interactions.
• Knowledge of CRM tools is preferred.
• Excellent customer service skills: You must exhibit empathy, courtesy, kindness, efficiency, confidence and helpfulness.
• Tech-curious: Excellent typing skills with the ability to navigate online tools and systems.
• We’re growing: Adaptability and a love for change and improvement in a fast-paced environment is a must.
• Excellent written & verbal communication skills: Have a strong command of grammar and spelling.
• Reliable & Punctual: You are an important part of our team, so excellent time management is expected.
• Embrace the unknown: Be comfortable working cross-functionally with other teams, working through ambiguity and multitasking!
• Available full-time (40 hours / week): We run a 7-day-a-week business, so weekend and holiday availability is required.

(Target Start Date: 9/8/2025)

Compensation & Benefits:

At Taskrabbit, our approach to compensation is designed to be competitive, transparent and equitable. Total compensation consists of base hourly pay + bonus + benefits + perks. The base hourly pay for this position is $17.50/hour. This range is representative of base pay only, and does not include any other total cash compensation amounts, such as company bonus or benefits.
You’ll love working here because:

• Taskrabbit is a Remote-First Company. We value flexibility and choice but also stay committed to regular in-person connection.
• The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams — people you can be proud to work with!
• The Diverse Culture. We believe that we make better decisions when our workforce reflects the diversity of the communities in which we operate. Women make up half of our leadership team and our diversity representation is above that of the tech industry average.
• The Perks. Taskrabbit offers our employees with employer-paid health insurance and a 401k match with immediate vesting for our US based employees. We offer all of our global employees generous and flexible time off with 2 company-wide closure weeks, Taskrabbit product stipends, wellness + productivity + education stipends, IKEA discounts, reproductive health support, and more. Benefits vary by country of employment.

HOW TO APPLY

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CLICK HERE for full details and to apply for this Remote Customer Support Advocate position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!