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by Chris Durst July 21, 2025
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Allstate, the “you’re in good hands” insurance company, has posted a Remote Customer Service Associate III job to their careers page.
In this role, you would be responsible for handling moderate to complex inquiries, addresses various types of policies and billing inquiries from internal or external customers. Service to customers may include inbound/outbound calls, incoming correspondence, other communications sources and call transfers for service transactions.
Applicants should have be quick learners with the ability to build new skills and embrace new ways of doing things; exceptional customer service skills; and a willingness to discover and apply emerging digital technology tools.
The posted pay rate is $17.79-$25.69/hour, and the company offers a wide range of benefits.
Following are excerpts from the Remote Customer Service Associate job posting:
This position is responsible for handling moderate to complex inquiries, addresses various types of policies and billing inquiries from internal or external customers in an efficient, professional and accurate manner and resolving service concerns while documenting customer requests, and completing changes to policies. Service to customers may include inbound/outbound calls, incoming correspondence, other communications sources and call transfers for service transactions.
Key Responsibilities
- Inputs and tracks into the appropriate databases.
- Remain current on new marketing campaigns in order to respond appropriately to marketing related inquiries using all available resource tool.
- Be able to handle any requests regarding customer documentation (to include all documents sent out by our company) and be able to clearly explain them including any follow-ups required on our customer’s part and updates as warranted
- Working knowledge of insurance policies and related processes and procedures.
- Demonstrates accuracy in processing changes to customer policies based on the information provided and identifies opportunities for cross sales (if applicable).
- Employs probing questions and actively listens to customer issues or questions, showing interest and compassion and displaying empathy for the caller’s situation.
- Ensure facilitation of first call resolution and customer satisfaction on all transactions handled.
- Resolve routine, complex, and unique questions/issues.
Skills
- Consumer Protection, Customer Data Management, Performance Management (PM), Relationship Building, Stakeholder Relationship Management
Compensation & Benefits
- Compensation offered for this role is $17.79 – 25.69 per hour and is based on experience and qualifications.
- The candidate(s) offered this position will be required to submit to a background investigation.
Benefits
Experience the benefits that make Allstate a great place to work.
*Benefits vary based on position.
Health
- Medical, dental and vision coverage
- HSAs and FSAs
- Wellbeing programs
- Free therapy sessions
Retirement
- 401(k) plan
- Pension plan
- Free financial counseling
Work-life balance
- Paid time off
- Work flexibility
Career development
- Talent shares
- Tuition reimbursement
- Learning opportunities
HOW TO APPLY
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CLICK HERE for full details and to apply for this Remote Customer Service Associate position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!