Remote Healthcare Call Center Associate

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by Chris Durst       July 23, 2025

Conduent, the business process outsourcing giant, has posted a Remote Healthcare Call Center Associate job to their careers page.

In this role, you would be answering inbound customer calls for a Large Pharmaceutical Company Patient Assistance Program. You would also be making outbound calls to patients and health care providers to answer questions and complete program applications and documentation.

Applicants should have excellent written and verbal communication skills; be proficient with MS Office and the ability to navigate multiple platforms; have strong customer service skills; be passionate about helping others; and work well under pressure.

They are currently NOT hiring in the following geographies:

• States: AK, CA, HI, MA, IL, MT, NY
• Metro Areas: MN- Minneapolis, IL- Chicago, NY – NYC
• OR – Portland, MD – Montgomery County, WA – Seattle, WVA- Washington DC, CO – Denver (only the city of Denver)

The posted starting pay rate is $17 per hour, and the company offers a variety of benefits.

Following are excerpts from the Remote Healthcare Call Center Associate job posting:

Would you enjoy being part of a team that makes a difference in people’s lives? Do you love helping people solve complex problems and deliver solutions? If so, this role is for you!

Our Customer Experience Associate are first responders to our Patients/Health Care Providers requests/inquiries received via the phone for a large Pharmaceutical Company Patient Assistance Program.

Assisting Patients/HCPs involves helping complete applications, reorder forms and general program questions/inquires as required.

The Customer Service Representative role is a problem solver, can do individual who provides a positive customer service experience that meets the needs of our patients/HCPs by educating them on program requirements and services, listening to concerns, addressing issues, and assisting to ensure applications are completed/approved on a timely basis and placing medications orders in a high-volume inbound call center.

• Schedule: Must have flexibility to work any shift assigned between the hours of operations of 8:00am – 8:00pm EST hours Monday – Friday. Shifts will be 8 hours per day 5 days per week
• Training Length: 5 weeks.
• Training Schedule: 9am – 5:30pm EST Monday-Friday.

We are currently NOT hiring in the following geographies:

• States: AK, CA, HI, MA, IL, MT, NY
• Metro Areas: MN- Minneapolis, IL- Chicago, NY – NYC
• OR – Portland, MD – Montgomery County, WA – Seattle, WVA- Washington DC, CO – Denver (only the city of Denver)

Responsibilities:

• Answer high-volume inbound customer calls for a Large Pharmaceutical Company Patient Assistance Program.
• Make outbound calls to Patients/Health Care Provides as required to address questions/inquires and completion of required program application/documentation.
• Utilize program training and resources to address/answer patient/HCP program related questions/issues
• Complete required application and/or reorder documentation as required
• Communicate effectively and professionally with patients, teammates, healthcare professionals, and patients at all time
• Consistently meet and attain required Agent Performance Goals/KPIs
• Adherence to Work Schedule and Attendance Policies
• Perform other duties as required

Skills & Abilities:

• Excellent written and verbal communication skills
• Active listening skills
• Proficient with MS Office and the ability to navigate multiple platforms
• Ability to learn and administer program Business Rules and associated Standard Operating procedures to support program requirements.
• Strong customer service skills with the ability to resolve patient / HCP concerns while maintaining a positive attitude
• Passionate about helping others, able to provide empathy when necessary
• Works well under pressure
• Demonstrate soft skills to enhance patient experience
• Responsible individual required to adhere to assigned schedule and be at work daily
• Enjoys working towards targets around call volumes and call quality
• Ability to cope with a high volume of incoming calls
• Works well under pressure

What we look for:

We’re looking for people with a passion for helping others, who are naturally empathetic and have the determination to deliver a comprehensive solution to these healthcare related calls. Call center experience is a plus but not required. To be successful in this role, you will have:

Work-From-Home Requirements:

• Must successfully pass typing and customer service assessment.
• Dedicated, private home workspace free of distractions and interruptions
• Established home internet connectivity; minimum internet download speed of 25 mbps | upload speed of 15 mbps
• Understand own network environment at home
• Ability to troubleshoot own devices & connectivity

Education & Experience:

• High School Diploma or equivalent required
• 1-2 years of customer service experience required (hospitality, retail, and pharmaceutical strongly encouraged to apply!)
• Call center experience preferred but not required
• Work Location: Remote

Successful completion of a background check is required for this position.

Compensation & Benefits:

The estimated hourly rate for this role is$17.00/hour.

Benefits include health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation or sick time. Medical and dental benefits start from the date of hire!

HOW TO APPLY

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CLICK HERE for full details and to apply for this Remote Healthcare Call Center Associate position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!