NEW! 📢 Remote Fraud Support Call Center Representative

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by Chris Durst       July 24, 2025

Jack Henry, a technology solutions company that works with community banks and credit unions, has posted a Remote Fraud Support Call Center Representative role to their careers page.

In this role, you will be responding to incoming phone calls and gathering information regarding fraudulent or questionable debit, credit, or ATM activities. You would be providing customer support via phone, email, and chat. These communications would involve answering customer questions, providing product training, troubleshooting technical issues, and other customer inqueries.

Applicants should have at least 1 year of customer service experience, either customer-facing or phone/chat support; excellent communication, problem-solving, time management, and teamwork skills; and a quiet and confidential workspace.

The posted pay rate is $34,320-$37,500 per year, and the company offers a range of benefits.

Following are excerpts from the Remote Fraud Support Call Center Representative job posting:

As a Remote Fraud Support Call Center Representative (CCC) at Jack Henry, you will be the front line of customer support for our core banking and credit union products and services. Your role will be to provide exceptional customer service by phone, email, and chat to resolve customer inquiries, troubleshoot technical issues, and provide product training. You will also be responsible for documenting customer interactions, providing feedback to the product development team, and identifying opportunities to improve our customer support processes.

Jack Henry’s Fraud Center is part of the Consolidated Contact Center, an inbound contact center that works 24/7/365. In this position, you will provide high-quality customer service in a fast-paced environment assisting callers with fraud issues on their debit, credit, and ATM cards. This can include lost or stolen cards, and cardholder assistance. The pay range for this position is $34,320-$37,500 per year. Shift differentials are offered for qualifying shifts.

This position is worked remotely within the United States.

What you’ll be responsible for:

• Responding to incoming phone calls and gathering information regarding fraudulent or questionable debit, credit, or ATM activities.
• Assisting cardholders in accordance with standard operating procedures, and directing them to their respective financial institutions when appropriate.
• Actively participating in various group meetings including but not limited to team meetings, one-on-one discussions, and quality review sessions.
• May perform other duties as assigned.

What you’ll need to have:

• A minimum of 1 year of customer service experience, either customer-facing or phone/chat support.
• The ability to communicate clearly and effectively.
• The commitment to work an assigned schedule in a contact center that is open around the clock, seven days a week. This may entail working nights, weekends, and holidays. (Training occurs during the first five weeks, Monday and Friday. The training schedule likely will not be your assigned schedule.)
• Reliable, high-speed internet service that is at least 20 Mbps download and 10 Mbps upload. If there is more than one person using the internet, the download speed should be 25 Mbps.
• A quiet and confidential workspace. You will also need a comparable backup location if your primary site experiences a power outage or an internet failure.

What would be nice for you to have:

• A data entry background.
• The ability to work well as part of a team, receiving feedback from leaders to improve metrics.

Compensation & Benefits

The pay range for this position is $34,320-$37,500 per year. Shift differentials are offered for qualifying shifts.

At Jack Henry, we prioritize our people by offering a comprehensive total rewards package that goes beyond just compensation. Our offerings are thoughtfully designed to support the physical, mental, and financial well-being of our associates and their families, no matter where they are on their journey.

HOW TO APPLY

(Friendly reminder, Rat Race Rebellion doesn’t play a role in the applications or hiring processes for jobs we’ve posted to our site. We’re a job board and blog.)

CLICK HERE for full details and to apply for this Remote Fraud Support Call Center Representative position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!