By admin 
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by Chris Durst July 29, 2025
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UnitedHealthcare has posted a Remote Senior Customer Service Representative job to their careers page.
MOVE FAST! This job was posted 7/28/25, but these positions fill quickly!
In this role, you would provide members with information to help them make better decicsions about their health. This would include helping 50 to 70 callers a day and providing guidance, support, and escalating issues.
Applicants should have a high school diploma or GED OR equivalent work experience; at least one year of customer service experience; and the ability to work any 8-hour shift (Monday – Friday). Bonus points if you are bilingual in Spanish and English, experience with Microsoft Office, and/or 2+ years of experience in the healthcare industry.
The posted pay rate is $17.74-$31.63/hr. and the company offers a variety of benefits.
Following are excerpts from the Remote Senior Customer Service Representative job posting:
As a Senior Customer Service Representative, you’ll provide our members with the information they need to make better decisions about their health, helping them get access to the right care the first time. Every day, you’ll help 50 to 70 callers, in a compassionate and empathetic manner, providing guidance, support, and escalating issues. This is your chance to be a sought out as an advisor and advocate to your customer. You have the opportunity to exceed expectations and improve the lives of our customers every day.
This position is full-time, Monday – Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours including the flexibility to work occasional overtime, as shift assignments will be based on business needs:
- 08:30-05:00PM CST
- 10:30-07:00PM CST
- 09:00-05:30PM CST
We offer 8 weeks of paid training. The hours during training will be 8:30am to 5:00pm CST. Training will be conducted virtually from your home.
Primary Responsibilities:
- Understands the sensitivity and importance each call scenario presents and handles difficult situations diplomatically and with a professional demeanor
- Actively listens to understand the perspective of others
- Proactively identifies and pursues resolution of issues affecting customer service
- Receive, document, confirm, and resolve/route member, broker, and customer service issues to the appropriate cross-functional team for resolution
- Responds to incoming, telephonic, written or email inquiries from customers or providers regarding eligibility, benefits, claim status/issues, policies & procedures, reimbursement, claims filing and/or appeals/grievances
- May leverage service resources throughout UnitedHealth Group to effectively warm transfer calls to the appropriate area
- Meets or exceeds standards for accessibility, responsiveness, reliability and professionalism
- Meets or exceeds standard for productivity, quality, timeliness and accessibility
- Independently manages inquiry caseload to resolve inquiries in a timely, high-quality manner
- Contributes to high levels of member and client satisfaction by exhibiting timely response to questions or issues, well developed communication skills and analytical approach to problem solving
This role is equally challenging and rewarding. You’ll be called on to research complex issues pertaining to the caller’s health, status and potential plan options. To do this, you’ll need to navigate across multiple databases which requires fluency in computer navigation and toggling while confidently and compassionately engaging with the caller.
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- High School Diploma / GED OR equivalent work experience
- Must be 18 years of age OR Older
- 1+ years of experience in Customer Service
- Ability to work any of our 8-hour shift schedule during our normal business hours of 8:30am – 5:00pm CST / 10:30am – 7:00pm CST and 9:00am – 5:30pm CST, Monday – Friday including the flexibility to work occasional overtime, as shift assignments will be based on business needs
Preferred Qualifications:
- 2+ years of experience in industry of Health Care, preferably in a service role
- 1+ years of experience in a Call Center environment
- Bilingual fluency in English and Spanish
- Data entry experience
- Experience with OnBase
- Experience with LeaveSource
- Experience with Microsoft Office
Soft Skills:
- Strong understanding of the types of callers who may elect or have our products (FMLA, Life Insurance, Accident, Critical Illness, etc. )
- Strong problem solving and project management skills
- Excellent interpersonal and communication skills (oral and written)
- Strong organizational skills and ability to effectively communicate with customer
Telecommuting Requirements:
Ability to keep all company sensitive documents secure (if applicable)
Required to have a dedicated work area established that is separated from other living areas and provides information privacy
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy
Compensation & Benefits
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives.
The hourly pay for this role will range from $17.74 – $31.63 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
HOW TO APPLY
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