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by Chris Durst July 1, 2025
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Venteur, a company that helps individuals find health benefits, has posted a Remote Customer Experience Specialist job to their careers page.
In this role, you would handle a high number of incoming requests via phone call or email, and problem solve for the best possible customer outcome. This would involve providing accurate information, managing complaints, and keeping records of customer interactions.
Applicants should have 3-5 years of experience in complex customer service or account management roles; strong phone administration skills; exceptional verbal and written communication and presentation skills; and a strong sense of ethics.
The posted pay rate is $75,000 per year, and the company offers a comprehensive benefits package.
Following are excerpts from the Remote Customer Experience Specialist job posting:
Our Customer Experience Team is the heart of Venteur. This role is an opportunity to make a huge difference in someone’s life. You will directly support the employee and employer customers that we serve. On a daily basis, we help families save thousands of dollars on their health care and provide expert support to our customers in helping them to navigate the ins and outs of their health insurance plans.
You’ll work as part of a team of skilled health insurance brokers who go above and beyond to advocate for our customers. Health insurance is notoriously complex, so we don’t expect you to know everything upfront. We’re looking for individuals who are curious investigators who are willing to learn and who possess a higher level of empathy for the customers we serve.
Your Responsibilities:
- Handle a high number of incoming requests via phone call or email, and demonstrate the ability to problem solve for the best possible customer outcome
- Using meticulous attention to detail and an ample dose of empathy, identify and fully understand customers’ needs to investigate solutions and deliver complete satisfaction
- Provide accurate, valid, and comprehensive information by using the right methods/tools
- Manage complaints, provide proper solutions and options within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents according to a high standard of quality and compliance
- Follow communication procedures, guidelines, and policies using remote work best practices and a commitment to accountability
- Accept ownership of new projects while collaborating with other internal teams to meet deadlines
Basic Requirements – Remote Customer Experience Specialist:
- 3-5 years of experience in complex customer service or account management roles
- Strong phone administration skills and active listening capabilities
- Experience with CRM systems and practices required; competency with reporting and database tools a plus
- Exceptional verbal and written communication and presentation skills
- Demonstrated ability to work independently, multi-task, take ownership of tasks and projects, and proactively seek clarification to understand requirements or achieve resolution
- Resiliency when faced with new problems to solve, comfortable taking the initiative to research the problem independently and share your proposed solution
- Strong sense of ethics and demonstrated commitment to integrity
- You are empathetic with users, both internal and external, and strive to create a better experience for all customers
- Ability to obtain a health insurance brokerage license (existing license is a plus)
- Your communication and problem-solving skills have been honed on remote teams, so you know how important it is to lean on unambiguous, asynchronous written communication, leave a trail of thinking, and capture decisions using tools that enable easy discovery for your teammates
Bonus Qualifications:
- Experience with B2B2C (especially in insurance or FinTech)
- Experience in healthcare insurance
- HubSpot and/or Zendesk certification or deep experience
- Fluency in Spanish
What We Offer – Compensation & Benefits:
- Competitive salary: $75,000 per year
- Generous equity compensation
- Comprehensive benefits package, including health, dental, and vision coverage
- 401(k) retirement plan
- Unlimited paid time off
- Opportunities for professional development and growth
- Offsite company trips
HOW TO APPLY
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