Remote Child Support Call Center Agent

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by Chris Durst      July 15, 2025

Conduent, the business process outsourcing giant, has posted a Remote Child Support Call Center Agent job to their careers page.

In this role, you would handle inquiries for the New Jersey Department of Human Services Office of Child support and the services it provides via inbound calls. You would be speaking with customers on the phone and researching and addressing their needs.

Applicants should have at least a high school diploma or GED; be able to pass a background check and drug screening; 2 years of high-volume call center or customer service experience; computer system experience with data entry, database documentation knowledge; and be able to type at least 30 words per minute.

Equipment will be provided later, but this starts as a BYOC (bring your own computer) position, so you must have a PC (Mac is not compatible).

The following states and regions are EXCLUDED: AK, CA, HI, MA, MT, WA, IL, IA, MN, NH, NY, ND, SD, and Puerto Rico

COUNTIES: MD – Montgomery County

METROS: MN – Minneapolis, IL – Chicago, NY – New York City, OR – Portland, Washington DC, Seattle – WA

The posted pay rate is $16.50 (Non-Bilingual) $17.50 (Bilingual) per hour pay rate (bi-weekly pay). After training, .50 increase.

Following are excerpts from the Remote Child Support Call Center Agent job posting:

Are you seeking an opportunity to make a real impact on a company that appreciates ideas and new ways of thinking?

Training – is 7 weeks (8:30 am-5 pm M-F) after training the working hours M-Thursday starting time 8 AM EST-7 PM EST.

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

• Child Support Call Center Agent Full-Time,
• $16.50/Hr (Non-Bilingual) $17.50 (Bilingual Spanish and English).
• .50 cent increase upon completion of training.

A Typing survey/assessment is required. (Please complete it after the application is submitted)

About the Role

The Customer Care Associate will handle inquiries for the New Jersey Department of Human Services Office of Child support and the services it provides via inbound calls.  While speaking with the Customer on the phone, CSRs will address and research customer inquiries and provide appropriate and accurate information.

• Inbound Call Center – The Agent is responsible for responding to telephone inquiries and concerns using approved procedures and guidelines while ensuring the quality and integrity of the call.
• Answers questions on various issues such as child support payments history and account histories.
• Resets Personal identification of callers unable to self-serve in the Interactive Voice Response system.
• Gathers information, research/resolves inquiries, and appropriately documents customer calls.
• Ability to read and interpret documents on file.
• Understand and retain a large amount of information.
• Associates should have the skills to answer and respond professionally to escalate calls, should they arise.
• Communicate appropriate options for resolution promptly
• Review the customer needs and inform customers of services and resources available to them.

Requirements

• High School diploma or GED
• Background and drug screening required
• 2 years of high-volume call center or Customer Service experience.
• Computer system experience with data entry, database documentation knowledge.
• Typing WPM 30
• Two screens/monitors are required
• Have your own equipment (PC) Mac is not compatible.
• While we will provide technical requirements and equipment later, it’s essential for you to have your own equipment ready. This preparation ensures you’re fully equipped to participate effectively.
  • To approve you working from home, you must send the interviewer two screenshots.
  • Internet speed- Your internet speed must be at least 400 Mbps.
  • Device Specifications of your laptop. ****Two screens/monitors are required****
  • Processor: Intel Core i5 or higher; AMD Ryzen 5 5000 or higher. Laptop or Desktop, 14” screen or higher required (External 20” or higher recommended)
  • Running Windows 10 OS 64 bit
  • Memory (RAM) requirements of the Computer should be at a minimum of 8 GB, recommended 16 GB.

Currently not considering candidates within the following areas.:

STATES: AK, CA, HI, MA, MT, WA, IL, IA, MN, NH, NY, ND, SD, and Puerto Rico

COUNTIES: MD – Montgomery County

METROS: MN – Minneapolis, IL – Chicago, NY – New York City, OR – Portland, Washington DC, Seattle – WA

Compensation & Benefits – Working for you

Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients.

$16.50 (Non-Bilingual) $17.50 (Bilingual) per hour pay rate (bi-weekly pay). After training, .50 increase.

• No weekends
• Paid Training
• Full-time schedule (40 hrs. a week)
• Career Growth Opportunities
• Full Benefit Options – From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package (including PerkSpot), so you’ll be able to thrive both personally and professionally.

HOW TO APPLY

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CLICK HERE for full details and to apply for this Remote Child Support Call Center Agent position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!