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by Chris Durst July 17, 2025
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Cardinal Health, a multinational health care services company, has posted a Remote Customer Service Order Processing Specialist job to their careers page.
Apply quickly! The application deadline closes on July 31st!
In this role, you would processes orders for distribution centers and other internal customers in accordance to scheduling, demand planning and inventory. You would also respond to customer questions, clearly communicating delays, issues and resolutions.
Applicants should have at least a high school diploma or GED; 1-3 years of experience, preferred; problem-solving skills; and excellent communication skills.
The posted pay rate is $15-$22.58 per hour. Cardinal Health also offers a wide variety of benefits and programs.
Following are excerpts from the Remote Customer Service Order Processing Specialist job posting:
The Representative II, Customer Service Operations processes orders for distribution centers and other internal customers in accordance to scheduling, demand planning and inventory. The Representative II administers orders in internal systems and responds to customer questions, clearly communicating delays, issues and resolutions. This job also processes non-routine orders, such as product samples, and ensures that special requirements are included in an order.
Responsibilities
- Processes routine customer orders according to established demand plans, schedules and lead times using SAP and other internal systems.
- Enters all necessary order information, reviews order contents, and ensures that orders are closed once completed.
- Responds to inquiries from internal customers, such as Distribution Centers, regarding order tracking information as well as on-hold, back order and high priority statuses.
- Identifies and communicates resolutions to order delays, missing information, and product availability based on customer profiles.
- Uses dashboards and reporting from internal systems to identify causes of order issues, such as lack of inventory or invalid measures or requirements in the order. Creates visuals and conducts analyses as necessary to understand and communicate order data and issues.
- Coordinates with a variety of internal stakeholders, including Planners and externally-facing Customer Service Representatives, regarding customer issues.
- For international shipping and in cases of special order requirements, coordinates with Quality and Global Trade teams in order to ensure compliance of orders.
- Processes orders for product samples and trials, coordinating with Marketing teams as necessary to understand the purpose and requirements of the samples.
Qualifications
- 1-3 years of experience, preferred
- High School Diploma, GED or equivalent work experience, preferred
- Bilingual Preferred
What is expected of you and others at this level
- Applies acquired job skills and company policies and procedures to complete standard tasks
- Works on routine assignments that require basic problem resolution
- Refers to policies and past practices for guidance
- Receives general direction on standard work; receives detailed instruction on new assignments
- Consults with supervisor or senior peers on complex and unusual problems
Compensation & Benefits
Anticipated hourly range: $15.00 – $22.58
The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
Bonus eligible: No
Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
- Medical, dental and vision coverage
- Paid time off plan
- Health savings account (HSA)
- 401k savings plan
- Access to wages before pay day with myFlexPay
- Flexible spending accounts (FSAs)
- Short- and long-term disability coverage
- Work-Life resources
- Paid parental leave
- Healthy lifestyle programs
Application window anticipated to close: 07/31/2025 *if interested in opportunity, please submit application as soon as possible.
HOW TO APPLY
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