By admin 
Remote customer service jobs have changed fast. Companies are rethinking how they support customers thanks to AI tools, flexible work arrangements, and rising expectations from consumers.
Many roles now combine video, phone, and chat-based support.
Are Customer Service Jobs Still in Demand?
Yes, but the dynamics are shifting. While the total number of customer service jobs is expected to decline slightly by 2033, over 365,000 openings are projected each year. Most of these are due to workers changing careers or retiring, not because companies are cutting demand.
Why Human Skills Still Matter in the Age of AI
The Zendesk CX Trends 2025 report found that 79% of customer service agents say AI tools help them do their jobs better. At the same time, 81% of customers now expect AI to be part of the support experience.
But companies are not replacing people. They are hiring those who can combine empathy, strong communication, and digital skills to deliver excellent support.
How We Chose These Remote Customer Service Employers
This article doesn’t feature live listings from small employers. Instead, we researched dozens of employers to find the ones offering the best mix of pay, training, flexibility, and upward mobility on a continuous basis.
Each company on the list is known for hiring people without extensive experience. If you’re looking for a remote customer service job that’s actually attainable, this guide will help you find the right starting point.
Note: The list includes jobs that require a combination of video, phone and text-based support. If you’d rather not take phone calls, check out our list of the best work-from-home chat supports jobs.
7 Work-From-Home Customer Service Jobs
Below, you’ll find the best companies to consider — along with what makes each one worth your time.
Jump to a company overview:
- CVS Health – Offers strong pay and healthcare-related remote roles.
- Foundever – Hires often and is ideal for beginners.
- TTEC – Provides steady openings and hires year-round nationwide.
- American Express – Trains remote agents for travel support roles.
- Amazon – Offers seasonal remote work with quick onboarding.
- Concentrix – Supports many clients and promotes from within.
- Teleperformance – Entry-level friendly, fast onboarding.
#1. CVS Health
CVS Health hires remote customer service reps across its pharmacy, insurance (Aetna®), and care coordination divisions. Openings are available year-round to support roles like benefits verification, claims, tech support, and member engagement.
Most roles fall into five tracks: general CSR, data entry, healthcare concierge, insurance support, and outbound engagement. Starting pay ranges from $17 to $31 per hour, and many positions come with equipment, paid training, and full benefits after 90 days.
Candidates typically complete an online application, a virtual job tryout (VJT), and a short interview. Training runs 4 to 10 weeks, depending on the program. CVS emphasizes metrics like call quality, handle time, and adherence—common across healthcare call centers.
It’s a strong first step into healthcare, especially if you’re looking for upward mobility, experience with HIPAA compliance, or a long-term employer with remote flexibility.
View current CVS Health Customer Care openings
#2. Foundever
Foundever offers a wide range of remote customer service roles for both beginners and experienced professionals. The company was formed through the merger of Sitel Group and Sykes Enterprises and now operates in more than 45 countries with 170,000 employees.
There are two main types of roles:
- Seasonal support agents, typically hired by client companies to handle spikes in volume during busy seasons like the holidays.
- Specialized support agents, which are permanent roles that often require experience in a specific industry such as healthcare, tech, or insurance.
If you’re just starting out, a seasonal role can be a smart entry point. It allows you to gain experience and demonstrate your skills. While not guaranteed, strong performance in a seasonal role can sometimes lead to more permanent opportunities.
Customer service agents at Foundever are expected to handle high call volumes, show strong brand knowledge, and multitask effectively while using various digital platforms. New job postings appear regularly, so it helps to check the Foundever careers page often.
That said, recent employee feedback points out a few common drawbacks.
Foundever is known for high turnover, modest benefits, and limited room for advancement compared to some of the better-rated employers in the field. Training and management quality can also vary depending on the team.
For many, Foundever is a useful stepping stone into remote customer service. It offers a way to get hired without much experience and start building valuable skills. If your long-term goal is growth, better pay, or more stability, this can be a great place to start while planning your next move.
#3. TTEC
TTEC (formerly TeleTech) is one of the largest employers of remote customer service reps (CSRs) and hires year-round to support clients in healthcare, tech, finance, and government. With contracts constantly shifting and high turnover common in the industry, new openings appear regularly.
Most roles are full-time and fall into five categories: general CSR, bilingual support, healthcare support, licensed health insurance agent, and sales-service hybrid. Pay ranges from $15 to $28 per hour, with bonuses available for sales or licensed roles.
New hires complete an online application, typing test, short interview, and virtual training (usually paid). Most U.S. positions require your own device, though some accounts provide equipment. Benefits include health insurance, a 401(k) match, tuition assistance, and PTO after 90 days.
TTEC is metric-driven, with performance tracked by call handle time, adherence, and customer scores. It’s a fast way to get experience in customer service and often used as a stepping stone to better-paying roles.
#4. American Express
For years, American Express has been one of the leading companies for remote work. Its customer service positions are no exception to this remote culture.
Where American Express differs is in its approach to customer service. Rather than offering the typical customer service positions, the company has many positions that act as customer service/travel agent hybrids. These positions entail helping customers with travel-related problems as well as with actually planning out trips.
Those with pre-existing travel knowledge will have an edge in this role, but American Express also offers an 11-week paid training program that turns virtually anyone into a travel expert. If you’ve got a knack for sales and organization, love travel, and want a work-at-home job, American Express may be the perfect fit.
Take a look at the many American Express jobs available here, and see what kind of customer service and support roles are available.
#5. Amazon
Amazon is a high-profile option for remote customer service work across the U.S., though openings tend to be competitive and fill quickly.
Amazon’s remote customer service jobs are open to applicants without prior experience, making them a solid way to break into the field.
Training is provided, and strong communication and problem-solving skills matter more than past roles.
You can find open positions on both Amazon’s Customer Service careers page and the Amazon Hiring Portal.
Availability varies depending on state-specific regulations, so it’s a good idea to check listings frequently.
Amazon is known for setting and tracking strict performance metrics, including response times and customer satisfaction scores.
Pay, training, and benefits:
- Starting pay is typically around $15 per hour, although some listings and employee reports suggest a range closer to $17–$21 per hour, depending on location and role.
- New hires receive paid virtual training and structured onboarding.
- Benefits may include health coverage and paid time off, but these vary by role and are generally modest compared to higher-tier remote employers.
According to current and former employees, the work can be demanding, with high customer volumes and limited advancement potential. Reddit users note that while the convenience of working from home is a plus, the job can be stressful and isn’t designed for long-term career growth.
“Pay isn’t as high as a fulfillment center employee, and it’s seasonal. The only benefit is working from home.” – Reddit user source
For a closer look at Amazon’s remote hiring process—including qualifications, training details, and how to boost your chances—check out our full guide to Amazon work-from-home jobs.
#6. Concentrix
Concentrix is a major employer of remote customer service professionals, with frequent openings for roles across customer support, technical assistance, and combined support/sales positions.
While some roles involve upselling or product walkthroughs, many are dedicated purely to helping customers—what you do depends on the client you’re assigned to, so always review each job description carefully.
Many positions are open to beginners, and paid training is provided for new hires.
To work remotely with Concentrix, you’ll typically need high-speed internet and a quiet workspace. You’ll also need to be comfortable navigating multiple software systems. Some roles may require a USB headset or flash drive, depending on the assignment.
- Hourly pay for remote customer service roles averages around $16 to $21, according to Glassdoor salary data.
- Employee reviews (3.7 out of 5 on Glassdoor) suggest average ratings for work-life balance and benefits, with career opportunities and training receiving generally positive feedback.
Concentrix encourages advancement through its internal hiring model. Many high performers move into roles in training, quality control, or team leadership. That said, career mobility often depends on the client account and structure you’re supporting.
Overall, Concentrix is a solid entry point for remote customer service work. It offers regular openings, entry-level access, and the flexibility of working from home. If you’re comfortable in a metrics-driven environment and want to build transferable skills, it’s a reliable place to start. Just be aware that experiences vary by team and project, and long-term growth depends on your specific assignment.
You can explore current openings on the Concentrix careers page.
#7. Teleperformance
Teleperformance offers a wide range of remote customer service roles, often tied to contracts with major brands across retail, telecom, travel, and tech. If you’re looking to break into the field, this company hires frequently, trains on the job, and is known for onboarding new workers quickly—including those with no prior experience.
While the job can be high-pressure, especially on large accounts, many workers value the steady paycheck, reliable training, and ability to work from home.
Here are a few key things to know:
- Pay ranges from $12 to $18 per hour, with higher rates for bilingual or tech support roles
- Schedules can vary—night, weekend, and holiday shifts are common
- Benefits often include paid training, bonuses, and advancement opportunities depending on performance
Recent employee reviews (from Indeed (3.6 with 40,000+ review and Glassdoor) highlight a mix of experiences. Many praise the thorough training and flexibility of working from home. Others mention burnout, heavy call volumes, and strict performance metrics as challenges.
To apply, visit the Teleperformance careers page and join the talent network. From there, a recruiting agent will contact you and guide you through the rest of the process.
If you’re specifically looking for roles with flexible hours, you might also want to explore these overnight work-from-home jobs.
Skills You’ll Need for a Remote Customer Service Job
Before applying to any of the jobs listed in this article, you’ll want to make sure you have the right skills to land a customer service position. If you don’t have any prior customer service experience, here are some of the primary skills and items you’ll need to have beforehand. Also, check out our resource for writing a resume without experience.
- Communication skills: Every customer service job will require top-notch communication that is succinct and friendly.
- Self-starter: As a remote worker, you’ll be left to your own devices. This means you’ll need to be a self-starter and capable of managing yourself and staying on top of your responsibilities.
- High-speed internet: Every remote position asks for a high-speed internet connection — generally a wired one rather than Wi-Fi. If you don’t have access to high-speed internet, this could be a major hurdle for your search.
- A quiet work space: It’s common for these companies to require a quiet work space to ensure there’s no background noise or disturbance during customer calls. If you don’t have a home office, you’ll want to create one that’s free of noise and distractions.
- Bilingual is a plus: While you won’t have to know another language for every customer service position, there are bilingual customer service jobs. Fluency in a second language can give you an edge in the application process.
If you’re exploring more flexible online work, check out our list of jobs that pay $20 an hour or more, or browse the best stay-at-home jobs for parents and caregivers.
Explore Other Flexible Online Job Options
There are numerous online customer service positions available. Freshen up your people skills with practice interviews, do your research, and eventually you’ll find the spot that fits your personality and requirements.
If you’re interested in other remote work, be sure to read up on other legit online jobs.
