🚪 ENTRY LEVEL! Remote Member Support Representative

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by Chris Durst      June 5, 2025

Chevron Federal Credit Union, one of the largest credit unions in the United States, has posted a Remote Member Support Representative job to their careers page.

In this ENTRY LEVEL role, you would answer calls from members and potential members and respond to questions about the credit union’s products and services. You would also process non-cash transactions, and handle basic internet and mobile banking requests, including but not limited to password changes, multi-layer authentication changes and bill payment inquiries. You may also have to perform outbound service calls for afterhours calls.

Applicants should have at least a high school diploma, GED or equivalent; 1 to 2 years’ call center, teller or retail experience required; ability to write effectively in English using correct spelling and grammar; proficient in the use of basic applications in a Windows-based environment, including Outlook, Word, Excel, and Zoom; and moderate keyboard skills at 40 wpm.

The posted pay rate is $31,464-$53,251 per year, based on your location and experience.

The company also offers a comprehensive benefits package.

Following are excerpts from the Remote Member Support Representative job posting:

Entry level position responsible for delivering excellent member experiences by responding to member inquires in a courteous, professional, and highly accurate manner. Deepens member relationships by actively listening and engaging with members to understand needs and provide positive solutions. Exemplifies the values of our Credit Union, building trust, one member at a time. This role may be perfect for you if you are passionate about helping people, demonstrating exceptional interpersonal skills through patience and empathy.

Essential Job Function

• Answer calls in the general workgroup and provide information to members and potential members on Credit Union membership, products and services and other pertinent Credit Union information.
• Process basic non-cash financial transactions, such as share and loan transfers, loan payments, loan advances, fee reversals, and check disbursements.
• Process basic account maintenance transaction, including but not limited to address changes and other contact information, stop payments, wire transfers, ATM and Debit Cards, and resetting passwords. Send members information and forms via DocuSign.
• Handle basic internet and mobile banking requests, including but not limited to password changes, multi-layer authentication changes and bill payment inquiries.
• Generate member interest in Credit Union Products and Services, making referrals when appropriate.
• Research information to resolve member requests and concerns, working closely with supervisors and other departments. Escalate issues in a timely manner to ensure service level agreements are met.
• Track trends and system issues to ensure accurate reporting to appropriate lines of business and management.
• Adhere to security and confidentiality protocols, operational procedures, and best practice guidelines.
• Document member interactions accurately and clearly in our Customer Relationship Management system.
• Perform outbound service calls for afterhours calls and solar loan welcome calls
• Complete required security and regulatory online training modules
• Stays current with eMails, Knowledgebase, and Intranet content
• Perform other duties as assigned by Call Center Manger

FURTHER ESSENTIAL JOB FUNCTIONS – Remote Member Support Representative

• Maintain complete confidentiality of member, employee, and Credit Union information.
• A high percentage of attendance is also an essential function of this position.

EDUCATION, JOB EXPERIENCE and CERTIFICATION:

• 1 to 2 years’ Call Center, Teller or Retail experience required.
• High school diploma, GED or equivalent.
• Equivalent combination of education and experience may substitute for stated qualifications.

KNOWLEDGE and SKILLS:

• Ability to write effectively in English using correct spelling and grammar.
• Ability to speak clearly, tactfully, and effectively in English, appropriately using empathy, courtesy, and professionalism.
• Ability to actively listen to fully capture needs and match sense of urgency.
• Basic math skills including the ability to compute rates, ratios, and percentages using a 10-key.
• Proficient in the use of basic applications in a Windows-based environment, including Outlook, Word, Excel, and Zoom. Moderate keyboard skills at 40 wpm.
• Familiar with Customer Relationship Management (CRM), database and document storage systems.

PERSONAL ATTRIBUTES and APTITUDES:

• Impeccably high integrity.
• Willingness to take responsibility for his/her actions and respond promptly.
• Ability to learn quickly and adapt to change; ability to quickly learn specialized applications.
• Initiative and self-direction.
• Ability to effectively communicate with people at all levels.
• Ability to work effectively with others as required by the position.
• Sound problem-solving and decision-making ability, including the ability to prioritize.
• Ability to efficiently produce a significant volume of high-quality work.

SALARY AND BENEFITS:

Salary is based on qualifications and geographical location (Zone). Benefit information can be located on our Careers page here: https://www.chevronfcu.org/about-us/careers

Zone 1: $38,728 – $53,251

Zone 2: $35,242 – $48,458

Zone 3: $32,776 – $45,066

Zone 4: $31,464 – $43,264

As you might imagine, we provide competitive pay and great benefits, including:

• Bonus/incentives for all regular employees
• 401(k) with 8% company contribution
• Medical, dental, and vision insurance for employees and dependents paid at 80%
• PTO and paid sabbaticals
• Tuition reimbursement

HOW TO APPLY

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CLICK HERE for full details and to apply for this Remote Member Support Representative position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!