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by Chris Durst June 18, 2025
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Quince, a retail and technology company, has posted a Remote Customer Service Representative, Retention Specialist job to their careers page.
In this role, you would “problem solve, think like a customer and inspire confidence in the customer’s purchase.” This would include answering questions about product information, order status, returns and exchanges, and other related topics.
Applicants should have at least an Associate degree; 2+ years of professional experience working with a computer / web-based tools; 2+ years of experience working in customer service/support or job where strong writing skills are required; world-class customer service skills and emphatic approach to handling issues; availability and able to work weekends and key holidays, including in November & December; and strong proficiency and willingness in handling customer support responsibilities over the phone.
The posted pay rate is $21 per hour. The company also offers a comprehensive benefits package.
Following are excerpts from the Remote Customer Service Representative job posting:
Quince is a retail and technology company co-founded by a team that has extensive experience in retail, technology and building early stage companies. You’ll work with a team of world-class talent from Stanford GSB, Google, D.E. Shaw, Stitch Fix, Urban Outfitters, Wayfair, McKinsey, Nike etc.
At Quince customer satisfaction is our highest priority. We obsess about delivering increasing amounts of value to the customer and aim to provide a world-class experience and service to everyone we engage with.
Our Retention Specialists are critical in delivering on that mission. They problem solve, think like a customer and inspire confidence in the customer’s purchase. Our teams answer a wide-range customer questions pertaining to product information, order status, tracking information, returns & exchanges, and more. But most importantly, they ensure our customers love Quince!
What You’ll Be Doing:
- Provide best-in-class service experience for our customers while working in a fast-paced start-up environment
- Virtually assist customers across all channels (phone, chat, email, and social media) across a range of topics including: shipping and tracking, returns, product details, customer account information
- Multi-task to find information while communicating with customers
- Proactively identify solutions to questions you anticipate in each interaction
- Build long-term relationships with customers, turning potentially negative customer experiences into wonderful interactions
- Maintain key metrics at or above expectations, including CSAT, customer retention, efficiency, and response time
Who You Are:
Our most successful Retention Specialists have prior experience in customer service – either from behind a screen or face-to-face. (Bonus points if you’ve worked with customer service software programs like Zendesk or Glady!)
Our teams use their writing skills a lot, so excellent written communication with a keen attention to detail will be key to your success here.
In order to solve our customer’s (sometimes challenging!) issue or concern, you’ll often need to demonstrate your outside-the-box thinking, provide empathy and reassurance and follow-through on what you’ve promised to the customer.
Lastly, our Retention Specialists work remotely and are required to have a distraction free work environment and a high degree of reliability to be eligible for the role.
Requirements To Apply:
- Associate degree or greater
- 2+ years of professional experience working with a computer / web-based tools
- 2+ years of experience working in customer service/support or job where strong writing skills are required
- World-class customer service skills and emphatic approach to handling issues
- Open availability and able to work weekends and key holidays, including in November & December
- Comfortable and familiar with working from home and being a self-starter
- Strong proficiency and willingness in handling customer support responsibilities over the phone
Note: Every Retention Specialist has a 90- day introductory period, and a successful completion of the introductory period is required.
We rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. Bonus eligibility varies by role and is determined based on the position’s impact and contribution to our strategic goals.
Compensation & Benefits
Pay Range: $21 – $21 USD
What You’ll Get:
- Competitive Pay that Grows With You: Start at a $21hrly rate with an increase to $22hrly rate after a 90 day successful completion period.
- Extra Earning Power: Take advantage of our monthly cash bonus program — your great work deserves great rewards.
- Work-life Balance: Enjoy guaranteed minimum hours that ensure predictable earnings and work-life balance.
- Comprehensive Benefits: We offer a comprehensive suite of benefits and wellness resources to support your health including medical, dental and vision benefits.
- Plan for the Future: Our 401(k) savings program helps you build financial security with confidence.
- Love What You Wear: Enjoy generous discounts and credits toward Quince products — quality you’ll be proud to own.
- We Invest In You: 3 week paid training and a thoughtful onboarding experience to set you up for success.
- Work Where You’re Comfortable: This is a remote role, giving you the flexibility to work from wherever you do your best work.
- Refer your friends: Refer great talent and earn a bonus when they join the team — it pays to work with people you like!
HOW TO APPLY
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CLICK HERE for full details and to apply for this Remote Customer Service Representative position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!